How embracing technology has allowed AGS to grow
by 17 January 2019 13 h 30 min0
A business does not stay at the forefront of the international removals market without moving with the times. And with more than 45 years’ experience, AGS are one of the major forces in the sector.
Hard work was at the heart of their success when they started out as a small family business in 1974.
But they have developed and grown into a forward-thinking, technologically advanced giant in the industry, using cutting-edge developments to make the complicated business of moving to another country as stress-free as possible.
International removals might not be the first thing that springs to mind when discussing mobile phone technology, but AGS have embraced it to revolutionise their operations.
Visio Quote is AGS’ flagship smart phone app which takes them inside their clients’ homes.
It allows AGS staff to pay a real-time ‘virtual visit’ to their customers so they can see exactly what needs moving, how much of it there is, and how best to shift it.
With the client being guided around their home by an AGS professional, it means any potentially nasty surprises can be avoided by both parties.
Gaining this information in advance is invaluable as it allows AGS to give an accurate estimate of how long the move will take and how much it will cost.
It also means they can make provisions for any awkward or delicate items which need moving, making the whole operation run more smoothly for both parties.
It also allows an online inventory to be compiled, saving both time and money.
It does not stop there. For corporate relocations, AGS employ their online management system to track all initiations and services.
Specially developed in-house by the company, it supplies all activity and contacts in reports which can be easily accessed by the user.
It also allows 24/7 secure, real-time tracking – a handy tool when it comes to moving between countries, or even continents.
Switching continents is something in which AGS have gained plenty of experience. They now work from 141 locations servicing 94 countries, and move 85,000 families’ goods every year.
Although Africa has been AGS’ home since their creation – they are represented in every country on the African continent – they are also expanding within Europe.
And their European growth has been rapid. Since arriving in 1991, they now deal with 2,000 general enquiries for London furniture removal every single day.
That kind of growth does not come about easily. But embracing the latest technological advances certainly helps.